We had a great experience, the owners of the company and the employees are great people.
They helped us with every issue.
June 2024, Nea Peramos with Lagoon 42
B
Bruce
Great time around the Aeolian Islands
We hired a Lagoon 42 with skipper in late June and went around the Aeolian Islands for a week. Boat and skipper were great, he found all the great spots for swimming and visiting. we had a small hiccup with the water and they fixed it and were very apologetic and gave us a lovely gift for the small inconvenience, which we were very pleased with; a very customer centric / client service company. Cannot recommend them more highly.
The booking process was easy and well supported by the office.
Charter yacht ready upon arrival, good briefing and friendly, helpful marina staff.
Experienced a technical issue and the technicians mobilised and resolved it that day.
Great service from booking to dropping the yacht back. Thank you all!
June 2024, Phuket with Bali 4.5 - 4 + 2 cab.
C
Chiel
Rent Boat April 2024 - Crazy additional costs + no refund for delays
My team of four sailors recently rented a Dufour 360 sailboat from Yachting in Sardinia, departing from Portisco. While the natural beauty of Sardinia greatly enhanced our sailing experience, certain issues with your services significantly impacted our overall satisfaction.
Positive Highlights:
- Crossing to Boniface, France, was breathtaking.
- Anchoring near the island
- Cruising alongside dolphins.
However, our enthusiasm was dampened by several service-related issues that we encountered:
Technical Problems:
We experienced issues with both the anchor and the pump, which delayed our departure from the harbor. Consequently, we lost one of our seven sailing days. Despite this inconvenience, we received no apology or compensation for the lost time.
Excessive Additional Pricing:
- Charged 90 EUR for a 20-minute taxi ride
- Charged 85 EUR charge for a 30-minute wait at the supermarket (???)
These experiences suggest that the agency prioritizes upselling services over ensuring a pleasant and hassle-free stay for its clients.
We advise the management of Yachting in Sardinia to evaluate these issues internally and consider making improvements. Addressing such concerns will undoubtedly enhance the overall customer experience.
This feedback is solely meant for the support team, not the technical team who did an amazing job. Grazie Pablo!
April 2024, Portisco with Dufour Yachts Dufour 360 GL
L
Libor
Corfu
We enjoyed holiday very good. Islands and sea is beautiful. We planning visit again.
This was an excellent experience. The charter base is run efficiently managed and manager as well as staff were friendly and ensured a smooth handover during check in and check out. I will consider to book again a trip from Pomer!