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During this time we had no complaints that the boat is not clean and if this were true they would inform me immediately at the office.
Regarding the check-in procedure, early check-in has priority. Marinero assigned to Dia had to make these first and then go to the clients .
The clients did not check the boat properly as instructed and the second gas bottle was missing. Please note that this was indeed our mistake since the marinero needs to put the bottles on boat.
We accepted this and try to arrange the pick-up but the clients did not arrive on meeting point in Šibenik.
To summarize the technical issues these were as follows:
On check-in all was OK and functional. Clients tested the anchor winch and bathing platform as per standard procedure.
Client reported the platform problem in the evening and this was resolved in the morning next day as per contractual time and as arranged with the client.
Problems with the fuses of the anchor winch were caused by the clients. They overload the fuses with bad handling of the winch. This was pointed out to the clients.
Gas bottle problem was to be resolved and our staff waited in Šibenik but the client did not arrive.
Finally, we apologize for the gas bottle since this was our staff member’s mistake. We are ready to give the 50 euro voucher to the client for this inconvenience for his next charter in 2019 or 2020.
We are there to help the clients during the charter as seen from these pics and we refuse the statement that the organization and maintenance of the fleet is poor.