We are really sorry that the client was not satisfied with the boat. If in his opinion the boat was not clean enough or he was not satisfied with it, he could had mentioned this the day of check in, as now we cannot check what exactly was wrong. If the client tells us at embarkment that the yacht is dirty we may send again cleaning staff so they could clean it again for them.

About the pilot: we do not know what happened, but it has been functioning till now.

Ref. hatched: we really appreciate the comment, perhaps if the client had made it at check out we could had checked before the next charter where the water was entering through, this was the other client would not have the same problem. When the boat is back at the base we will ask the actual client if he was having similar problem.

So that the client stays satisfied, if he wishes to we may offer him 10% of special discount for his next charter with us at any of our bases, apart from the regular early booking (5 or 10% depending on the base he chooses) and 5% repeater.

Gentile Umberto,
ci dispiace che la sua vacanza non sia stata perfetta sotto tutti gli aspetti.
Siamo lieti di averle confermato uno sconto aggiuntivo sulla sua prossima prenotazione con Marenauta.