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Hans-albrecht

Schlechte kommunikation

Die Kommunikation ging über zu viele ecken und die richtigen Ansprechpartner wurden zu schlecht kommuniziert... Es wurden extras angeboten welche beim vercharterer nicht mehr exisitieren

Agosto 2025, Tolone, Francia con un Jeanneau Sun Odyssey 45

La Società di Charter ha risposto a questa recensione 09.10.2025

Here are our answers :

1. Regaring the communication:

We don’t understand : they had 2 interlocutors. Each has his phone.

Please see the attachment: it is the first page of the boat's user manual, which is on board.

I don't know what extra the customer is talking about.

2. Regarding the cleaning:

This comment is completely unfounded.

The cleanliness of our boats is meticulously checked before each departure.

The hirer completes a full inventory, then a SET SAIL boat manager comes for the check : answer any questions the customer may have, and verify that they have found everything.

Yet he gives us a 5 out of 5 for chekin and checkout – inventory is included in this service

Sorry if the client was not totally satisfied but we did our best.

Questa risposta rappresente l'opinione personale del rappresentante della società di charter e non di Marenauta.

Karl

Guilty Pleasure Catamaran 46

Nicht alle Toiletten waren in einem einwandfreiem Funktionszustand.

Settembre 2025, Sukosan, Croazia con un Lagoon 46

Herbert

Kufner törn

Alles Top, wie immer bei Marenauta, Free Wave Leute freundlich und hilfsbereit, alles gut.

Settembre 2025, Trogir, Croazia con un D&D Yachts D&D Kufner 50

Aleksandra

Odlično

Super je bila, krasna jadrnica. Obe družina smo zadovoljni

Settembre 2025, Murter, Croazia con un Elan Elan Impression 45.1

Heinrich

Sehr schöner Segeltörn

Die Buchung war problemlos, Bootsübernahme und Rückgabe unkompliziert.

Settembre 2025, Jezera, Croazia con un Bavaria Bavaria Cruiser 46 - 4 cab.

Frank

Dalmatien mit FreeWave

Sehr unkomplizierte Übergabe- und Abgabe der Yacht.

Settembre 2025, Trogir, Croazia con un Bavaria Bavaria Cruiser 46 - 4 cab.

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