We are sorry for inconvenience you encounter on the rented boat. It's hard for us to understand what happened because we was not there. For that we investigated with boat owner and insisted for a reply to your claim. They sent us answers that we forwarded to you. Since we are in good faith with both parties and since we received two different versions, yours and one of boat owner, for us is difficult to takes the part. Our invitation in the future: if you encounter any problem with the boat you should immediately advise your base manager, if there are problems in communication with the base manager please immediately contact Marenauta for support. A post booking refund request without early claim is really difficult to manage. Marenauta offer to you an extra discount on any future booking with us as a sign of our displeasure we was not able to obtain reimbursement you requested from our partner - boat owner. At your complete disposal for any future request.