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Customer testimonials
C
Christoph
Great Service  
Buchungsabwicklumg, Boot und natürlich Revier waren herausragend. Easy Check-In und -0ut; gute Einweisumg und hervorragende Ausstattung. Jederzeit wieder, vielen Dank.
September 2018, Trogir with Jeanneau 57
 
A
Anonymous
So far from Luxury  
The boat which was advertised as brand new 2017 had a smell coming from the toilets which was really bad. We tried everything possible to get rid of it without success. Never again , standards of fleet in Italy are below average.
June 2018, Punta Ala with Sun Odyssey 449
 
P
Peter
Traum Seychellen  
Absolut empfehlenswert das Segelrevier
December 2018, Mahe - Praslin with Helia 44
 
R
Riccardo
Guadalupa / Antigua / Les Saints  
Catamarano Helia 44 comodo, ben attrezzato, pulito, non velocissimo. Attrezzature ok (vele, generatore, dissalatore, 3 frighi energivori!!). Gommone vecchiotto, suo motore con qualche problema. Isole molto belle, un pò distanti tra loro. Sempre stati in rada (x 15 gg) nelle varie baie sottovento: tutto ok. Tempo non bellissimo (squalls frequenti), vento fresco e onda (anche 3 m) tra le isole e verso les Saints (anche 35 kn) Posti belli e non affollati, acqua sempre bella e suff. calda, si pesca bene ma attenti alla cigatera!! Cartografico della barca ok, abbiamo cmq utilizzato sempre il Navionics installato sul ns Ipad
December 2018, Pointe-à-Pitre, Guadeloupe with Helia 44
 
R
Rene
Malle zum Jahreswechsel  
Die Anordnung der Steuerräder der Nautitech sich schon etwas gewöhnungsbedürftig, aber insgesamt ist dieser KAT ein interessantes Konzept mit sehr guter Segelleistung trotz Selbstwendefock. Das Wetter ist um diese Jahreszeit auch super, wenn man Glück hat. Wir hatten Glück.
December 2018, Palma di Maiorca with Nautitech Open 40
 
R
Rebecca
Would not recommend, charter from another company  
This charter company is extremely sub-par. They are rude, ignore your questions at check out, charge you for everything (who pays for extra sheets and pillows on a week long charter?!?), and try to give you cheap version of what you need! Thank god we asked them to show us how to use the outboard motor, because guess what, the one we paid for and were given did not work. Also, our dinghy was inoperable (it would sink) with the 5 of us in it,(despite chartering a 4 cabin boat with a 10 person capacity). They told us we did not have an invertor on our boat. When I called them the next day to again ask about this, as we needed it to charge a passenger's sleep apnea machine, they had to call the boat owner to find out that we did indeed have one. Lastly, our boat had a ton of algae on the bottom, which really slowed it down. I would highly recommend NOT chartering from this broker.
June 2018, Cannigione with Bavaria Cruiser 51
 
The Charter Company responded to this review 10.01.2019

We are so sorry to read at a distance of 7 months that the customer was not satisfied with our service, as we always try to maintain a high level, but we still want to express our comment.

As far as we are concerned, in fact, the customer had no problem during his sailing holiday. As proof of this, we never received any communication or information from you regarding something that did not work on board or did not go well on the boat he hired.

 We always provide constant assistance to our customers, so if you had informed us of something on board that did not go, we would have intervened to solve the problem, but it was not, as no staff member was informed of this. At boarding we provide our customers with telephone numbers to contact in case of need, and even in this case, the customer could contact the head of the base that would provide the necessary assistance in case of need, as was done for the request of the inverter, which, despite not being included in the standard equipment, was nevertheless supplied.


In addition, in our charter report compiled by the customer at the end of the holiday, the state of dissatisfaction expressed at a distance of seven months from the client is not clear. We therefore believe that there are no grounds for expressing such complaints against our charter company.

However, because we would still be pleased to host the customer again on board one of our boats, we are willing to offer him a voucher to spend at the base for the purchase of extra optionals.
This response is the subjective opinion of the management representative and not of Marenauta.
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