Testimonianze dei nostri clienti
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La Società di Charter ha risposto a questa recensione
27.10.2022
Questa risposta rappresente l'opinione personale del rappresentante della società di charter e non di Marenauta.
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Bad service, they tried to fool me, and the equipment was wanting
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Nobody came to conduct the pre-charter briefing until almost 11:00 a.m. when I intercepted an employee of the company and begged him to come to the boat for the pre-check. During the pre-check, I mentioned that there was an alarm that sounded periodically, approximately every 5 minutes. After waiting a while longer for a mechanic to come to the boat to check the alarm, the employees of the charter company tried to convince me that every Dufour makes that sound. I am not an imbecile, so I did not accept that explanation and asked them if I was supposed to spend the whole week with the alarm 24 hours/7 days. Evidently, they did not share my opinion about me not been an imbecile, so they insisted that said alarm in normal in every Dufour. Finally, my wife fixed the alarm which was caused by a malfunctioning sensor. Since it was already passed noon, I asked if I could return the boat the last day later in the afternoon. Trying to get approval for that fair request was another ordeal. I had to look for the supervisor all around the marina and, at the end, was instructed to call them a couple of days before the end of the charter to see if they authorized the late return of the boat. A couple of days in my vacation the anchor windlass began dropping the anchor while we were sailing. I tried to stop it but could not. I had to pull the anchor and the chain by hand while under way. I will not charter from this company again under any circumstance.
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Maggio 2022, Scrub Island con un Dufour 412 GL
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Maggio 2022, Split con un Beneteau Oceanis 48
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Luglio 2022, Capo d'Orlando con un Beneteau Oceanis 35.1
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