Testimonianze dei nostri clienti
|
|
|
Agosto 2022, Fethiye con un Bavaria 37 Cruiser
|
|
|
|
|
|
La Società di Charter ha risposto a questa recensione
19.09.2022
Questa risposta rappresente l'opinione personale del rappresentante della società di charter e non di Marenauta.
|
|
|
|
|
Agosto 2022, Portisco con un Dufour Yachts Dufour 460 Grand Large
|
|
|
|
|
Massima scelta
Oltre 19000 barche
Oltre 1000 destinazioni
|
|
|
Assistenza Clienti
Assistenza pre e post vendita
Assicurazione
|
|
Offerte speciali? Iscriviti alla nostra newsletter!
Since the client has already sent a complaint through you, to which we responded on August 18, 2022. year, we think it is not out of place to repeat the chronology of this case:
At the check out, the diver inspects the underwater part of the vessel. On the vessel Saturn, a rope was observed wrapped around the propeller. A diver was taking pictures of a coiled line and had to remove the line. The rope was very deeply tangled in the shaft so that the diver had to remove the propeller, untangled the rope and put the propeller back. He charged us for that service since we don't have our own diver, but we use him from the service, since in the ACI marina Vodice it is not allowed otherwise. We charged the client the amount = HRK 975, which is what the diver charged us. The client was warned at check out about this problem, but he denied it despite the photos that he did not want to look at at all.
We also sent photos in our first reply.
The base acted completely correctly and we consider the guest's dissatisfaction unjustified.